Customer Service Representative
Cathy Rockefeller’s career in the insurance industry is deeply rooted in her commitment to exceptional customer service. Since rejoining the Skala Insurance Agency in 2018, following an initial stint that spanned over three years, Cathy has consistently demonstrated her ability to enhance the client experience through her warm and welcoming demeanor. Her journey in the insurance sector is marked by a genuine passion for helping others, a trait that has endeared her to both colleagues and clients alike.
Growing up on a small farm in the local area, Cathy developed a strong sense of community and a deep appreciation for the natural world. These formative experiences have profoundly influenced her approach to customer service, emphasizing the importance of personal connections and understanding the unique needs of her clientele. Educated at Kenston High School, Cathy’s local ties extend beyond her upbringing, as she continues to contribute to the vibrancy of her community.
At the heart of Cathy’s role as a Customer Service Specialist is her ability to make every encounter with the Skala Insurance Agency feel more personal and engaging. By knowing her clients by name and going above and beyond to address their inquiries, Cathy ensures that each interaction is not just transactional but genuinely enriching. Her efforts to provide helpful information, answer questions, and act as the frontline of support for clients and customers underscore her dedication to ensuring satisfaction with the agency’s offerings.
When not dedicating her time to enhancing the client experience at Skala Insurance Agency, Cathy indulges in her passions outside of work. Spending quality time with her “furr-babies,” embarking on travel adventures whenever possible, and losing herself in a good book are among her favorite pastimes. These pursuits not only bring her joy but also serve as a reminder of the importance of balance and fulfillment beyond the professional sphere.
Cathy Rockefeller’s story is one of dedication, community engagement, and a heartfelt commitment to making a difference in the lives of those she serves. Her journey at Skala Insurance Agency is a testament to her belief in the power of great customer service to transform experiences and build lasting relationships.